Pablo Averbuj

Why I paid extra for a NAS chassis

June 13, 2007 | Comments Off

As you’ll see below, the main fan in my Infrant ReadyNAS NV died recently. It died on Wednesday and I didn’t notice until Saturday. Good thing it turned itself off before the drives overheated. Below is the transaction of emails I received before it turned itself off to prevent damage to the disks (this is an option, but I can’t remember if it’s on by default or not).

Subject: Unexpected enclosure status detected [nas0]
Date: Wed, 06 Jun 2007 05:25:07 -0360
Fan 1 has failed.

Subject: Unexpected enclosure event detected (nas0)
Date: Thu, 07 Jun 2007 02:32:56 -0360
Disk on channel 2 has reached warning level (55C/131F).
[Thu Jun 7 02:32:36 EDT 2007]

More emails after the jump but you get the idea. I just noticed the odd notation for the timezone (-0360 == -0400). Also the host monitoring I use (‘spong’) also caught the shutdown and emailed me. The reason I didn’t notice until Saturday is because I’ve been too busy to keep up with my personal e-mail.

Thursday, 06/07/07
——————————————————————————
red S 02:54 nas0 http no response from http server
red S 02:54 nas0 ping ping failed for 10.0.0.7

I submitted a ticket to Infrant support and they responded Monday, I provided them a copy of my invoice on Tuesday and they shipped out the replacement fan this morning (hoping to have it by Friday or Saturday before we leave town). It would have been nice to get the replacement part faster (or be given the option to upgrade the shipping) but it’s not usually critical to have access to the data on a day-to-day basis, just very very convenient.

It’s odd that I didn’t get a shutdown email from the NAS, but given the choice between sending an email and shutting down, I’d rather the device shut down. It’s clear from the message trail what happened. Also, I should configure spong to page me on NAS outages.

Subject: Unexpected enclosure event detected (nas0)
Date: Thu, 07 Jun 2007 02:34:36 -0360
Disk on channel 2 has reached warning level (56C/132F).
[Thu Jun 7 02:34:36 EDT 2007]

Subject: Unexpected enclosure event detected (nas0)
Date: Thu, 07 Jun 2007 02:36:24 -0360
Disk on channel 2 has reached warning level (57C/134F).
[Thu Jun 7 02:36:24 EDT 2007]

Subject: Unexpected enclosure event detected (nas0)
Date: Thu, 07 Jun 2007 02:38:51 -0360
Disk on channel 2 has reached warning level (58C/136F).
Disk on channel 3 has reached warning level (55C/131F).
[Thu Jun 7 02:38:51 EDT 2007]

Subject: Unexpected enclosure event detected (nas0)
Date: Thu, 07 Jun 2007 02:40:51 -0360
Disk on channel 2 has reached warning level (58C/136F).
Disk on channel 3 has reached warning level (56C/132F).
[Thu Jun 7 02:40:51 EDT 2007]

Subject: Unexpected enclosure event detected (nas0)
Date: Thu, 07 Jun 2007 02:42:39 -0360
Disk on channel 2 has reached warning level (59C/138F).
Disk on channel 3 has reached warning level (56C/132F).
[Thu Jun 7 02:42:39 EDT 2007]

Subject: Unexpected enclosure event detected (nas0)
Date: Thu, 07 Jun 2007 02:44:39 -0360
Disk on channel 2 has reached warning level (60C/140F).
Disk on channel 3 has reached warning level (56C/132F).
[Thu Jun 7 02:44:39 EDT 2007]

Subject: Unexpected enclosure event detected (nas0)
Date: Thu, 07 Jun 2007 02:46:39 -0360
Disk on channel 2 has reached warning level (61C/141F).
Disk on channel 3 has reached warning level (58C/136F).
[Thu Jun 7 02:46:39 EDT 2007]